More than 2,300 drivers voted for Britain’s biggest recovery & breakdown company


The AA has been named the best breakdown recovery provider in the UK by WhatCar? readers, after more than 110,000 drivers were asked to vote for which firm offered the best service.

According to the survey, Britain’s biggest recovery & emergency breakdown company was found to attend helpless motorists faster than their rivals.

Knowing which roadside assistance providers are the best can help motorists when deciding which one to sign up for, especially when currently there’s an increase in the number of breakdown’s occurring on UK roads.

Official figures from last year show there was a total of 224,225 breakdowns in England, compared to 195,292 in 2017.

Those taking part in the poll were asked about the service they received at the roadside following a breakdown of their vehicle, this was part of the magazine and website’s 2019 Reliability Survey.

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AA named best breakdown recovery provider in the UK. © Copyright Basher Eyre and licensed for reuse under this Creative Commons Licence.

In total, 118,000 took part in the survey which focused mainly on how dependable the car they drove was, with around 2,300 saying their vehicle had suffered from issues that warranted emergency assistance over the last 12 months.

This equates to around 13% of WhatCar?’s readers who took part in the survey suffering from a breakdown on a journey during the past year alone.

These 2,320 episodes were only a portion of the total breakdowns in 2018, as Highways England claim there was an average of 614 breakdowns occurring on their maintained motorways and major ‘A’ roads every day last year.

Also to take into account was the number of breakdowns that occurred on rural roads and in smaller local areas.

The AA came top after motorists were asked to detail how long it took for patrols to reach them and whether their issue was fixed and they were found to be the firm who reached stranded motorists the fastest.

They also managed a top score of 69% for fixing a broken down vehicle at the roadside.

“AA patrols go above and beyond for our members and this survey shows that their care, compassion and expertise has placed us top of the league once more,” said AA President, Edmund King, adding: “They deliver an outstanding service for around 10,000 drivers a day; fix eight out of 10 cars at the roadside and get to more breakdowns than any other provider within half an hour.”

The best provider for roadside repairs was the RAC, who managed to fix two out of five cars/vans permanently, whilst a quarter of broken down vehicles were fixed temporarily so that the driver could carry on with their journey back home or call in at the nearest garage.

The AA and Green Flag were able to offer a permanent fix to 38% and 37% respectively of all vehicles.

On average over all providers, just over half of all vehicles were either fixed temporarily or permanently so that the driver could cary on with their journey.

Almost one third of cars were towed to a garage for repairs, whilst just 5% of all breakdown firms were unable to either fix the vehicle or tow it to a garage to be repaired.

LV= Britannia Rescue offered some kind of help to most of its members, with just 2% of respondents saying their car wasn’t fixed or towed somewhere for them.

Steve Huntingford, editor of WhatCar?, said: “The 2019 Reliability Survey shows most motorists are reached in less than an hour, and our research found breakdown cover can cost as little as £19 for a whole year, so it’s an investment worth making.”



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