Over two-thirds of drivers avoid parking spaces which require payment over a phone


According to a new study carried out by the AA, over two-thirds of drivers in the UK avoid paying for a parking space which can only be paid for by phone via an app, text message or phone call.

Motorists prefer to pay for parking spaces with cash, however more and more councils across the country are introducing pay-by-phone parking systems, meaning drivers are avoiding such car parks.

The AA questioned 16,000 drivers as part of their survey and found that 70% would more than likely avoid such car parks with this type of payment method, opting for ones that provide a cash operated system instead.

Over two-thirds of drivers avoid parking spaces which require payment over a phone

Pay-by-phone parking systems not proving popular with UK motorists © Copyright Jonathan Hutchins and licensed for reuse under this Creative Commons Licence.


Many drivers admitted to not trusting the new pay-by-phone systems, believing additional administration fees might be added to the price, plus the time taken to provide the required information when using these new systems makes the process much too fussy when compared to just popping a few coins in a machine.

Most drivers said they preferred to pay with cash, even if they sometimes don’t have the right coins on them.

Recent research undertaken by the AA discovered that one in five councils in the UK have yet to convert their parking machines to allow for the new £1 coin, which stops being legal tender this October.

Head of roads policy for the AA, Jack Cousens said: “Parking in town centres can be troublesome at the best of times. Not only can it be a struggle to find a space but now, when you do find one, you may be required to talk to an automated system to pay the charge – not ideal if you have an appointment or just want to get in and get out quickly.”

On the whole, most drivers don’t really care how they pay for their parking space, just as long as the process is easy to carry out.

Mr Cousens said that all these parking issues, such as machines not accepting the new £1 coin, extra administration fees added to parking charges, having to fuss around entering your car registration number and machines that don’t give customers their change back, are huge stumbling blocks which could put people off visiting their local high street.


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