At Autohorn Fleet Services Ltd t/a Clear Car Leasing we are committed to giving you, our customer, the best and most dedicated levels of customer service and advice.

Our Treating Customers Fairly (TCF) policy ensures we provide you with fair treatment and improves our standards throughout the whole process

This policy sets out how we intend to meet our TCF objectives to ensure we treat all our customers fairly. We intend to offer clear, fair and non-misleading information and handle all matters with integrity, due care, skill and diligence. We will explore and manage any conflicts of interest that arise and provide suitable products at the best value for our customers.

We adhere to the six customer outcomes set out by the FCA in relation to Treating Customers Fairly:

Outcome 1:

Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2:

Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3:

Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4:

Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5:

Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6:

Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.